Atrip. Ae's Role:

Through its intermediary function, Atrip.ae enables customers to find the chauffeur services that service providers offer.

Customers form a direct contract with the Service Provider after they book a car with driver service.

This contract does not involve Atrip. As a participating party, service fulfillment rests exclusively with the terms specified in these conditions.

Platform Services:

Users can quickly check and contrast through our Platform and make bookings for Chauffeur Services.

Your Booking will be sent to you and the service provider after the reservation process.

Customer Support:

The Help Center functions around the clock to support guests with all concerns about bookings, schedule changes, and reservation cancellation procedures.

Accurate Information:

The booking success requires exact complete contact details from you which ensure proper service delivery.

Compliance with Terms:

You agree to comply with:

General Terms and Conditions of Atrip.ae

You will find the exclusive terms of the Service Provider when you check out.

A failure to obey these terms will lead to an extra cost assessment and/or Booking termination.

Payment Processing:

Atrip.ae will facilitate the payment process for your Booking. Customers will see all costs in the final payment display before confirming their purchase.

Transparent Pricing:

Amendment and Cancellation Policies:

The booking process shows different amendment and cancellation rules provided by Service Providers.

Different services follow rules that do not allow refunds and maintain cancellation fees.
However, mainly after the complementing of your booking, you can cancel anytime without a nonrefundable

Refund Eligibility:

Atrip.ae manages refunds through Service Provider policy terms and the Platform terms established by Atrip.ae.

Atrip. Ae's Limited Liability:

Users of atrip.ae are not responsible for problems that emerge during the Chauffeur Service utilization, including matters such as:

Customer Support:

Reach out to our Help Center for booking support via its 24/7 availability. We maintain a Help Center that operates 24 hours daily for your assistance.

Atrip.ae will collaborate with the service provider to find a timely and equitable solution to the matter at hand.

Governing Law:

UAE laws apply to any disputes that will be resolved through arbitration or Dubai courts.

Platform Content:

The entire content found on Atrip.ae demands permission for usage because copyright protects descriptions images and logos.

Customer Reviews:

Your feedback on the PlatformPlatform becomes a property of Atrip and is for use in platform displays and promotional materials.

The company can update the terms of service at Atrip.ae at any time. Atrip.ae communicates significant Platform updates to users through email notifications on the site.

Acceptance:

Users who reserve Chauffeur Service through Atrip. We become bound by the established terms that appear below.

Immediate Notification:

All customers needing to report incidents, such as accidents, vehicle problems, or service disruptions, should communicate immediately with the service provider and Atrip—ae's help center.

The Service Provider includes chauffeur-driven services in combination with car rental firms.

Atrip. Ae's 24/7 Help Center.
Documentation:

The service documents all incidents by requesting customers to take photos and videos and write notes that help resolve the issue.

ASupport and Assistance:

Atrip.ae gives instant customer support that includes the following actions for anyone encountering a crisis:

Atrip.ae assists the service provider in establishing alternative transportation solutions, such as vehicle replacements or additional driving help.

The company will assist customers through the insurance claim process when it applies to their situation.

Communication:

Atrip will manage the customer-service-provider connection to process quick and equitable incident resolution

Service Provider Responsibility:

A chauffeur or car rental company bears full responsibility for their services.

Vehicle maintenance and its condition

The conduct and professionalism of the driver,

Any problems that occur throughout the course of service protocols.

Atrip.ae operates as a platform that functions exclusively as a connector between users while remaining exempt from any potential liability.

The Service Provider bears responsibility for creating accidents, inflicting injuries, or producing damages on behalf of their clients.

Delays, cancellations,

Loss or theft of personal belongings during the service.

The extent of our company's obligations in incident resolution is restricted to providing communication assistance and support.

Service Provider Insurance:

Service Providers using the Atrip. Ae PlatformPlatform must demonstrate valid insurance for their vehicles alongside driver insurance requirements.

Before traveling, users must check the insurance information directly with their service provider.

Customer Responsibility:
All customers need to acquire travel or personal insurance coverage that protects them from unexpected events such as medical emergencies, losses, or canceled trips.
Medical emergencies,
Loss of personal belongings,
Trip Terminations or Delays

Customer Support:

Reach out to our Help Center for booking support via its 24/7 availability. We maintain a Help Center that operates 24 hours daily for your assistance.

Our team will assist the Service Provider through swift and fair resolution of all issues.

Governing Law:

Amendment and Cancellation Policies:

The booking process shows different amendment and cancellation rules provided by Service Providers.

Different services follow rules that do not allow refunds and maintain cancellation fees.
However, mainly after the complementing of your booking, you can cancel anytime without a nonrefundable

Refund Eligibility:

Atrip.ae manages refunds through Service Provider policy terms and the Platform terms established by Atrip.ae.

Atrip. Ae's Limited Liability:

Users of atrip.ae are not responsible for problems that emerge during the Chauffeur Service utilization, including matters such as:

Customer Support:

Reach out to our Help Center for booking support via its 24/7 availability. We maintain a Help Center that operates 24 hours daily for your assistance.

Atrip.ae will collaborate with the service provider to find a timely and equitable solution to the matter at hand.

Governing Law:

UAE laws apply to any disputes that will be resolved through arbitration or Dubai courts.

Platform Content:

The entire content found on Atrip.ae demands permission for usage because copyright protects descriptions images and logos.

Customer Reviews:

Your feedback on the PlatformPlatform becomes a property of Atrip and is for use in platform displays and promotional materials.

The company can update the terms of service at Atrip.ae at any time. Atrip.ae communicates significant Platform updates to users through email notifications on the site.

Acceptance:

Users who reserve Chauffeur Service through Atrip. We become bound by the established terms that appear below.

These rules regulate the use of Activity Tickets acquired through Atrip.ae by customers in Dubai, Abu Dhabi, and across the UAE.

Atrip.ae maintains these conditions in conjunction with the General Terms and Conditions to manage activity bookings on the platform.

Atrip.ae functions as an intermediary allowing service providers and third-party aggregators to list and sell activity tickets.

Bookings result in a direct agreement between the user and either the service provider or third-party aggregator, as indicated during booking.

Atrip.ae is not involved in the service fulfillment and remains outside this contract.

Platform Services:

We enable search, comparison, and booking of tickets. Booking details are shared with both the user and the provider/aggregator.

Customer Support:

Our 24/7 Help Center assists with booking, cancellations, and general support.

Accurate Information:

Provide complete and correct contact details to ensure communication and booking delivery.

Compliance with Terms:

You must follow Atrip.ae’s General Terms and the service provider/aggregator’s terms displayed during checkout. Non-compliance can result in cancellations and additional fees.

Payment Processing:

All booking payments are screened by our system. Total charges, including fees and taxes, are clearly shown before confirmation.

Transparent Pricing:

Prices are in AED unless otherwise noted. Users are responsible for any currency exchange fees.

Policies:

Cancellation and amendment policies depend on the provider/aggregator and are shown at booking time. Some activities are non-refundable and may incur fees.

Refund Eligibility:

Refunds are subject to the terms of the provider or aggregator. Most services on our platform are non-refundable.

Limited Platform Liability:

Atrip.ae is not liable for issues with service performance. Responsibility lies with the service provider or aggregator.

They are accountable for service quality, safety, timely execution, and customer satisfaction.

Customer Support:

Our 24/7 Help Center helps resolve disputes by coordinating with the provider or aggregator fairly and quickly.

Governing Law:

UAE laws apply. Disputes may be settled via Dubai arbitration or legal court procedures.

Platform Content:

All content (descriptions, logos, images) on the Platform is protected and cannot be reused without permission.

Customer Reviews:

By submitting reviews, users grant Atrip.ae the right to use the feedback for website and marketing purposes.

Atrip.ae may update these terms at any time. Notifications will be sent via email or platform alerts.

Booking activity tickets on Atrip.ae signifies acceptance of these terms and conditions.

Using Atrip.ae enables users to link with reliable service providers who will make travel easier. The business partnership with Atrip.ae comprises organizations offering activities, hotels, transport, and additional services. Atrip.ae operates as a platform that serves end-user travelers seeking service bookings.

Partners must offer services through Atrip.ae including activities, hotel bookings, transportation, car rentals (with professional drivers), visa processing, travel packages for individuals/families/groups, air ticketing, and Holy Journey pilgrimage packages.

Partners are expected to maintain high-quality, safe, and reliable services, provide accurate service and pricing details, perform timely service delivery, offer responsive support, and comply with all laws and regulations.

Atrip.ae provides an easy-to-use system for managing listings, delivers marketing support, facilitates client-partner connections, and ensures transparent communication.

Partners control their service pricing and must keep them competitive and clear. Atrip.ae applies a platform service fee, and payments to partners are made within 1–10 days post-service unless delays are required to confirm customer satisfaction.

Partners must define and communicate their cancellation policies clearly. Refunds must be processed per the stated partner policies in case of cancellations or service issues.

Atrip.ae can act as a mediator in client disputes. However, responsibility for handling client issues rests with the service provider.

Atrip.ae may terminate any partnership for breach of agreement. Partners may also end the partnership with written notice given [X] days in advance.

All partners must maintain confidentiality regarding client data and any sensitive business information shared via Atrip.ae.

Atrip.ae holds the right to modify these terms. Partners will be notified before any changes take effect.

This partnership is governed by UAE law. Any partner directly communicating with clients without Atrip.ae's knowledge violates the agreement and undermines trust. A formal process is in place to handle such violations.

Atrip. Ae embraces clear communication and builds vigorous partner relationships through every interaction aspect. Any service provider that makes direct contact with clients outside Atrip. Ae's knowledge maintains an illegal breach of partnership terms, which erodes the trust built between Atrip. Ae and its clients. The following approach serves when such situations emerge:

Service providers must get permission from Atrip.Ae and inform clients about our platform role before initiating direct contact.

All clients need to know their booking requests on Atrip.Ae originated from Atrip.Ae platforms.

Partners must initially receive official alerts when they break the rules.

Repeated violations will result in partners' suspension for a certain period on the Atrip—Ae platform.

Atrip will permanently terminate partnerships. The agreement can be terminated if partners break their promises a second time by committing serious offenses.

Customers requiring client communication need to follow specific guidelines during their interactions.

The booking originates from Atrip.Ae, as the client obtained their inquiry through this platform.

The client must approve before a partner proceeds with additional information sharing or promotional offers.

Communication should reflect the contractual terms set through Atrip.Ae.

The client should report all unwanted contact from their partners to Atrip.Ae.

Atrip.Ae performs immediate investigations when such matters arise.

When addressing this issue, the organization will take proper action that leads to client satisfaction.

Clients should report their issues through the email address info@atrip.ae.

Our top priority at every stage of our dealings is focusing directly on our clients' satisfaction.

Partners at Atrip.Ae must uphold complete professionalism and maintain absolute transparency in all their actions.

Atrip.Ae is dedicated to sustaining a trustworthy and transparent client-partner relationship.

Operational platform integrity depends on the platform's strict protocols when investigating all reported security breaches.